Privacy Notice
Background
This privacy notice sets out how we, at Cinnamon Healthcare, the trading name of DLV Medical Ltd, 85 Great Portland Street, London, W1W 7LT, use and protect any personal information collected or generated in relation to you whilst using our website www.cinnamon-healthcare.com
We understand and take seriously, our data protection responsibilities to protect personal information that we process under the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as updated or amended from time to time (together “the Regulations”).
ICO Registration number: ZB765214
What is collected and the purpose of processing
The types of personal data collected when you use www.cinnamon-healthcare.com to contact us are:
- Name
- Email address
- Phone number
- Address
- Medical service requested
- Session cookies – please see our Cookie policy and the cookie consent pop up tool
When you contact us to arrange an appointment, you will use the email address listed on our website or our Contact Us form. In emailing us you are consenting to provide personal data in order for us to arrange your appointment:
Legal basis for processing data
Your consent
When you email us, you are agreeing to us using your data in order to contact you for the reason specified in the email.
Becoming a patient
If you decide to become a valued patient of Cinnamon Healthcare, we will require certain additional personal information in order to provide the requested medical services. During the patient registration process, further information will be provided to explain how this additional patient data will be used and the lawful basis for using it.
What we do with the information we gather
Contact Data
Is used to respond to your queries, requests or questions and to deliver services to you.
This data is stored for as long as you may be a patient with us. If you contact us and do not become a patient, we will store your contact details for 18 months.
Supplier Data
If you become a supplier to our practice, you are required to provide us with your contact information and payment details for the performance of our contract together. This data is stored for as long as you may be a supplier with us and for seven years thereafter for legal reasons.
Links to other websites
This site contains select links to external sites such as Facebook, Instagram and Twitter/X. Care has been taken to ensure that any sites listed on our website are reputable and relevant to our medical services.
As you probably realise, once you use these links we do not have any control over how that external site may use your personal data, so we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites.
Please do exercise caution and look at the privacy notices applicable to external sites.
From time to time, there may be Videos embedded in the website for information purposes. When viewing these videos, certain information is passed from this website to YouTube in order to play the videos. This information is passed via the use of Cookies and you have the option to opt in or out of certain cookies by using our cookie consent tool.
Recipients of your data
We ensure that any third-party organisations we may use from time to time to manage our website or medical practise are contractually bound to process your data under our strict instructions and are committed to implementing appropriate technical and organisational measures in place to meet their obligations under the Regulations.
We may share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us.
Any analytical data collected via cookies is anonymised and used solely by us for internal website analytical purposes. This information is not passed to any other party. You have the option to opt out of analytical data collected via cookies, by using our cookie consent tool.
Automated decision making
No automated decisions are made using any personal information collected using this site.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we receive from you when using this website or emailing us on the contact details provided.
Data Transfers outside the EEA
In general we do not send any Personally Identifiable data outside the UK or EEA unless specifically requested by you.
In circumstances where we do send personal contact data outside of the UK or EEA we undertake to utilise the appropriate contractual safeguards and security standards.
Your rights
You are entitled to ask about the data that is held about you, subject to certain exceptions. This is called a Subject Access Request (SAR). These should be made by email or in writing to our Data Protection Officer at the following addresses:
DPO: Dr D Vinayagam
Email: info@cinnamon-healthcare.com
Phone: (+44) 020 3031 3522
In addition, the Data Protection regulation provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
We make every attempt to ensure you are satisfied with the handling of your data queries or requests. However, you have the right to complain to the Information Commissioners Office (ICO) if you are not satisfied with the handling of your requests about the protection of your data. Follow the link below to report a concern to the ICO.
Last updated: August 2024
